A minimum of 24 hours notice is required to cancel a session.
This can only be done personally by the client via the booking system.
Cancellation made outside of this time frame will be charged as a 'Late Cancellation' at the full session rate. We do not accept emails or voicemails as a form of cancellation.

'No Shows' will be charged as a 'Late Cancellation' at the full session rate.

All sessions must be paid for in advance.

All prices include GST.

Connect Centre Pilates does not issue refunds.

Connect Centre Pilates reserves the right to substitute teachers, cancel or reschedule a class if required.

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All clients are required to complete and sign a 'New Client Questionnaire' before their first session commences.

During a session, if at any time the client feels uncomfortable with any of the exercises, they will stop and inform the teacher.
All exercises are undertaken at the clients own risk and the client will not hold Connect Centre Pilates or any of its teachers responsible for any injuries which may arise.

If a clients medical details or health status changes, Connect Centre Pilates must be informed in order to update records and inform teachers. Connect Centre Pilates must be informed if the client is pregnant and may require that a doctor's approval be received before attending.
If the client has a verruca or similar foot complaint they must wear socks in the studio.

 

If aged between 12-15 years old, a waiver must be signed by a parent/guardian and the parent/guardian also to be present during session. If aged between 16 -17 years old a waiver must be signed by a parent/guardian.

 

Connect Centre Pilates is a teacher training centre.
Part of the teacher training program requires the students to observe the teachers teaching. This observation may sometimes be online.
No recording is made and there is no interaction between the student and those in the studio so should not cause any distraction.
If you have any comments or concerns about this please speak to Lisa.

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Connect Centre Pilates is not responsible for items lost, misplaced or stolen whilst on the premises.

Please wear suitable fitness clothing, remove jewellery and avoid wearing zips, buttons on studs as this can damage the apparatus.

Care will be taken when using the Studio Apparatus, including the cleaning of each apparatus directly after use.

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We aim to have a space that is safe and comfortable for everyone.
Please refrain from using language that is racist, sexist, homophobic, transphobic, fat phobic or ableist.
We aim to be all body shapes and sizes inclusive. Please refrain from talking about weight loss or gain in the group space, respecting others have their personal relationship to their body shape / size appearance.

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Please refrain from wearing strong smelling perfume or deodorant in the space.

Please respect our teachers, our studio, and other clients.

We reserve the right to expel or suspend a client from the studio if they seriously or repeatedly break the conditions of this agreement or do not pay sums owing on or before the due date.

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Any feedback or complaints please email studio@connectcentre.co.nz.